Crisis & Care Resources

In challenging times, we find strength in community. This page gathers essential resources—whether you need immediate crisis support, mental health services, or practical assistance. Let’s continue to lift each other up and care for one another.

Immediate Crisis Support

National Suicide & Crisis Helpline

Phone Number: Text/Call 988

Website: https://988.ca/

Email: Not available

Intended For: general

Description: If you are feeling like you have lost hope and are struggling to cope, if you are dealing with thoughts of suicide, or if you are worried about someone else, 9-8-8: Suicide Crisis Helpline is here for you. When you reach out, a trained responder will listen without judgement, provide support and understanding, and can tell you about resources that will help.

BC Crisis Intervention and Suicide Prevention Line (Suicide Prevention Hotline)

Phone Number: 1-800-SUICIDE (1-800-784-2433)

Website: https://helpstartshere.gov.bc.ca/resource/1-800-suicide-0

Email: Not available

Intended For: general

Description: Provides a confidential, 24-hour toll-free crisis line for people who are feeling suicidal, are concerned for someone who might be suicidal, or for emotional support. Crisis line workers are able to provide intervention through emergency mental health teams or other emergency services, and may also refer callers to their local crisis centre for additional support and information.

BC Mental Health and Crisis Response (BC Crisis Line)

Phone Number: 310-6789 (310 Mental Health Line)

Website: https://www.crisiscentre.bc.ca/get-support/crisis-lines/

Email: Not available

Intended For: general

Description: For mental health crises. Call 310-6789 (no area code needed). This number will connect you to your local BC crisis line without a wait or busy signal, 24 hours a day. Crisis line workers are trained to help provide emotional support as well as mental health information and resources.

Indigenous Crisis and Support Line - KUU-US Crisis Support Line

Phone Number: Adults/Elders (250-723-4050) Child/Youth (250-723-2040) Toll free (1-800-588-8717) Métis Line (1-833-638-4722) NEW! Chat and text support available 7 days a week, from 6:00 pm to 7:00 am. Chat & Text Support (778-601-8009)

Website: https://www.kuu-uscrisisline.com/

Email: Not available

Intended For: Indigenous Peoples

Description: KUU-US Crisis and Care Society offers 24-hour support to individuals in the Port Alberni area and Indigenous communities across British Columbia. We assess each call to determine the appropriate level of support needed. Our focus is on providing a non-judgmental listening ear and effective problem-solving to help callers return to a pre-crisis state. We also offer debriefing services to frontline workers in the field. KUU-US maintains a comprehensive referral database to connect callers with additional resources. Our Adult/Elder, Child/Youth, and Toll-Free lines are funded by the First Nations Health Authority, while the Métis line is supported by Métis Nation British Columbia. We are grateful for this funding, which enables us to deliver crucial crisis services across BC. Tlecko-tleck

Kids Help Phone

Phone Number: 1-800-668-6868 (SMS/Text CONNECT to 686868)

Website: https://kidshelpphone.ca/

Email: Not available

Intended For: children

Description: 24/7 e-mental health service offering multilingual and confidential support to help all young people

Victim Link BC

Phone Number: Call/Text 1-800-563-0808

Website: https://victimlinkbc.ca/

Email: 211-VictimLinkBC@uwbc.ca

Intended For: general

Description: VictimLinkBC is a support program for victims of crime and trauma across B.C. and Yukon. This service is toll-free, confidential, and available 24 hours a day, 7 days a week in 240 different languages. We direct people to the services that fit their needs and give information about the network of community, social, health, criminal justice system and government resources, such as community-based victim services, transition houses and counselling resources. We also offer general information about the justice system, crime prevention, safety planning, and other resources as needed.

Fraser Health Crisis Line

Phone Number: 604-951-8855 1-877-820-7444, 24 hours a day. Everyday.

Website: https://www.options.bc.ca/program/fraser-health-crisis-line

Email: Not available

Intended For: general. all ages.

Description: You can call the Crisis Line about anything that is causing you concern, worry or distress. Examples might be suicide thoughts or feelings, mental health problems, addiction issues, family violence, abuse, relationship conflicts, loss, or just plain loneliness.

Mental Health Services

Access and Assessment Centre (AAC)

Phone Number: 604-675-3700 Phone availability: 7:30 a.m. to 10:00 p.m. 365 days a year

Website: https://www.vch.ca/en/location-service/access-and-assessment-centre-aac-vancouver-general-hospital

Email: Not available

Intended For: ages 17+ for crisis intervention

Description: Joseph & Rosalie Segal Family Health Centre 803 West 12th Avenue, Level 1 at Vancouver General Hospital (VGH)

The AAC helps individuals and families access mental health and substance use services in Vancouver. Services include referral intake, on-site assessment, crisis intervention, and short-term treatment. The goal is to connect a person to the right services and resources at the right time. We strive to provide low-barrier access to client-centred care and support. Service is available by phone or walk-in, in the Joseph & Rosalie Segal & Family Health Centre building on the Vancouver General Hospital campus. Walk in: 7:30 a.m. to 9:30 p.m. 7 days a week. Phone availability: 7:30 a.m. to 10:00 p.m. 365 days a year

Alan Cashmore Centre - Infant and Childhood Mental Health Service

Phone Number: 604-675-3996

Website: https://www.vch.ca/en/location-service/alan-cashmore-centre-infant-and-childhood-mental-health-service

Email: Not available

Intended For: children 0-5

Description: #420 - 1669 East Broadway Vancouver, BC V5N 1V9 The Alan Cashmore Centre provides free treatment and support to families who have concerns about their child's ability to manage in two or more of the following areas of development, including emotional - managing feelings, including anxiety, anger, and sadness; social - getting along with other children; and behavioural - being aggressive, withdrawn, or not doing what is expected.

Kathara Society

Phone Number: Not available

Website: Not available

Email: contact@pamaticounselling.com

Intended For: prioritizing BIPOC, and gender diverse folks

Description: Providing low-barrier subsidized group trauma therapy and 1:1 clinical counselling to individuals who have been negatively impacted by the tragedy by improving their quality of life outcomes.

Kelty Mental Health Services (BC Children's Hospital)

Phone Number: 604-875-2084 / toll-free anywhere from BC 1-800-665-1822

Website: https://keltymentalhealth.ca/

Email: keltycentre@cw.bc.ca

Intended For: children/youth

Description: Kelty Mental Health Resource (BC Children's Hospital) Healthy Minds Centre, Entrance #85, Room P3-302, 3rd Floor, 4500 Oak Street, Vancouver, BC, V6H 3N1. Patients/Families – those seeking support for themselves can contact BC Children’s Hospital Kelty Mental Health Resource Centre. Translation services available. Please contact them to arrange an interpreter for you to speak with a Family Peer support worker. Open Monday to Friday 9:30am to 5:00pm (Closed on stat holidays)

Moving Forward Family Services

Phone Number: 877-485-5025

Website: https://movingforward.help/

Email: hello@movingforward.help

Intended For: general

Description: Providing trauma-informed counselling with little to no wait times, and no limits on the number of sessions, for those impacted.

CMHA Vancouver-Fraser Branch

Phone Number: 604-872-4902

Website: https://cmhavf.ca/

Email: info.vf@cmha.bc.ca

Intended For: general

Description: Canadian Mental Health Association Vancouver Fraser branch offers community-based mental health education, services, and supports for children, youth, adults, and seniors. CMHA Vancouver-Fraser contributes to the long-term health and wellbeing of our communities.

CMHA BC Division

Phone Number: 604-688-3234

Website: https://cmha.bc.ca/

Email: info@cmha.bc.ca

Intended For: general

Description: The Canadian Mental Health Association provides mental health promotion and mental illness recovery-focused programs and services for people of all ages and their families. Has wellness programs, and programs targeting youth mental health, mental health on campuses, and mental health supports in the work place.

CMHA North and West Vancouver Branch

Phone Number: 604-987-6959

Website: https://northwestvancouver.cmha.bc.ca/

Email: northshore@cmha.bc.ca

Intended For: general

Description: Canadian Mental Health Association (CMHA), North and West Vancouver (NWV) branch is a not-for-profit, charitable organization. We provide a wide range of innovative services and supports tailored to and in partnership with the communities of North and West Vancouver, Bowen Island, Sunshine Coast, and the Sea-to-Sky Corridor.

VCH Child & Adolescent Response Team (CART)

Phone Number: 604-874-2300

Website: https://www.vch.ca/en/location-service/child-adolescent-response-team-cart-west-broadway

Email: Not available

Intended For: children & youth

Description: The Child & Adolescent Response Team (CART) provides an urgent response (within 72 hours during weekday hours), and short-term mental health service to school-aged children and youth who are experiencing acute psychiatric or emotional crises.

PHSA Disaster Psychosocial Services

Phone Number: 1-888-686-3022 (250) 686 - 6061

Website: http://www.phsa.ca/our-services/programs-services/health-emergency-management-bc/provincial-psychosocial-services/disaster-psychosocial-support

Email: hlth.dutyofficer@gov.bc.ca​

Intended For: general

Description: Professionals from PHSA. The Disaster Psychosocial Support (DPS) team provides short-term support in the form of psychological first aid in response to larger scale events and emergencies such as wildfires and flooding evacuations. DPS consists of PHSA staff and volunteers who typically deploy to reception centres during evacuations. DPS may also deploy to apartment fires and other events which impact the wellbeing of individuals and communities. Telephone support for individuals may also be provided in coordination with a requesting agency. Please note: DPS is not a crisis line or counseling service. DPS team members assist individuals by: Offering practical assistance and support to those wishing to receive it. Reducing feelings of distress by providing a comforting presence. Providing information on common stress reactions. Connecting people to information, community resources, social supports and other helpful resources.

How We Feel (App)

Phone Number: Not available

Website: https://howwefeel.org/

Email: Not available

Intended For: general

Description: Free journal for your well being created by scientists, designers, engineers, and psychologists. Overtime, you'll learn precise words to describe feelings, spot patterns, practice strategies to regulate emotions

The Foundry - Find a Foundry Centre

Phone Number: 1-833-308-6379

Website: Not available

Email: online@foundrybc.ca

Intended For: youth aged 12-24 and their caregivers

Description: Youth ages 12-24 and their caregivers living anywhere across BC can access all services available at Foundry centres by downloading the Foundry BC app. Services available through Foundry Virtual BC include: virtual counselling appointments, youth & family peer support, groups & workshops, physical & sexual healthcare services, and employment & education support.

211 BC (By United Way)

Phone Number: Call/Text 211

Website: https://bc.211.ca/

Email: 211-info@uwbc.ca

Intended For: general

Description: 211 is a free, confidential service that connects people to helpful and vital resources in their community (non-emergency community programs and social service). We provide information and referral to a broad range of community, government, and social services that assist with: basic needs like food and shelter mental health and addictions support legal and financial assistance support for seniors, newcomers

Ministry of Children and Families | Child & Youth Mental Health Intake Clinics

Phone Number: Not available

Website: https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/child-teen-mental-health/mental-health-intake-clinics

Email: Not available

Intended For: children and youth

Description: Looking for mental health support or services in your area? Children and youth can access free and voluntary community-based mental health supports and services in B.C. In fact, Child and Youth Mental Health (CYMH) teams currently have about 93 intake clinics for children, youth and their families at convenient locations throughout B.C. Intake clinic times vary. See clinic information and intake hours.

UBC: Heads Up Guys

Phone Number: Not available

Website: https://headsupguys.org/how-to-help-someone-with-depression/

Email: info@headsupguys.org

Intended For: men

Description: The simplest way to support a man fighting depression is to let him know that we are there for him. This section of HeadsUpGuys provides the tools to become a knowledgeable, compassionate, and trusted source of support. HeadsUpGuys is an anonymous, research-backed online resource. HeadsUpGuys offers practical self-care tips, screening tools, self-guided courses, inspirational recovery stories, and an international Therapist Directory, along with guidance on how to support the men in our lives who are suffering with depression.

UCRC (Surrey)

Phone Number: 604-953-6200

Website: https://www.fraserhealth.ca/Service-Directory/Services/mental-health-and-substance-use/mental-health-and-substance-use-urgent-care-response-centre

Email: Not available

Intended For: general

Description: Open 7 days/week. Urgent care response centres support adults (19 years and older) who are experiencing mental health and substance use concerns and who voluntarily seek and require urgent care, but do not require hospitalization. Services include: Crisis support Psychiatric consultation for medication options Short-term counselling Connection to community-based services Opiate agonist therapy during evening (after 4:30pm) and weekend hours (Surrey location only)

VCH Mental Health Supports and Services

Phone Number: Not available

Website: https://www.vch.ca/en/health-topics/mental-health

Email: Not available

Intended For: general

Description: Vancouver Coastal Health (VCH) provides mental health and substance use services across the region, including in the Sunshine Coast and Central Coast (e.g., Bella Bella, Bella Coola), Richmond and Vancouver. Find services and resources provided for people of all ages in your community.

Fraser Health - Child and Youth Mental Health Services

Phone Number: Not available

Website: https://www.fraserhealth.ca/health-topics-a-to-z/children-and-youth/child-and-youth-mental-health-and-substance-use/child-and-youth-mental-health-services

Email: Not available

Intended For: children and youth

Description: Fraser Health offers a comprehensive range of mental health services for children and youth, tailored to address various needs from early childhood through young adulthood.

BC’s Bereavement and Grief Support Line

Phone Number: 604-738-9950 1-877-779-2223 (Toll Free) Outside Greater Vancouver: 1-877-779-2223

Website: https://bcbh.ca/

Email: contact@bcbh.ca

Intended For: general

Description: Non-profit, free, and confidential service that connects the public to grief support services within the province of BC. Whether you are looking for bereavement support groups, community events, information on BC Bereavement Day, information on how to donate or to volunteer with us you will find it here. Please call the BC Bereavement Helpline and speak with one of our caring volunteers for information on our bereavement support groups, agencies, and peer-based support. The BC Bereavement Helpline assists the bereaved and their caregivers in coping and managing grief and loss. When you call us your call will be answered by a caring, compassionate volunteer who is familiar with over 300 grief support groups and organizations in the province. Volunteers are trained to provide compassionate listening and offer an opportunity to lend a sympathetic ear for the bereaved. Your call is free, confidential and anonymous and will be treated with care in helping you find the most appropriate support for your specific type of loss. Our traumatic loss support groups provide a safe, nurturing environment for participants to share and support each other in their grief, with a focus on restorative storytelling (talking about the deceased person’s life). Trained facilitators provide information about grief and encourage individuals to speak about their loss as they feel comfortable.

Toward The Heart

Phone Number: Not available

Website: https://towardtheheart.com/

Email: Not available

Intended For: general

Description: Toward the Heart is part of the BC Centre for Disease Control. They work with people to reduce the harms they face. Harm reduction aims to keep people safe and minimize death, disease, and injury from high risk behaviour. The evidence shows it works and has many benefits for people who use substances, their families, and our communities. Harm reduction involves a range of support services and strategies to empower and support people to be safer and healthier. Some examples include: Supply distribution and recovery programs such as for needles Substitution drug therapies such as methadone for heroin Take Home Naloxone program Supervised consumption services and Overdose Prevention Sites for people who use substances Outreach and education services to encourage safer behavior Peer support programs that improve their quality of life and gaps in services Impaired driving prevention campaigns

Moving Forward Family Services

Phone Number: 1-877-485-5025

Website: https://movingforward.help/

Email: hello@movingforward.help

Intended For: general

Description: Providing trauma-informed counselling with little to no wait times, and no limits on the number of sessions, for those impacted.

Sher Vancouver

Phone Number: 604-842-7340

Website: https://www.shervancouver.com/

Email: info@shervancouver.com

Intended For: general and specific peer support groups for youth 19+, women, and adults that are queer racialized and allies

Description: Culturally sensitive crisis counselling with registered clinical social workers and counsellors to provide mental health support.

Multicultural Services

Phone Number: Phone or Whatsapp 604-897-4224

Website: Not available

Email: info@multiculturalservices.org

Intended For: general

Description: Multicultural Services (MCS) is a nonprofit organization offering free, confidential support to individuals and families affected by the recent tragedy. Serving the Lower Mainland, MCS connects the public to grief support services, including mental health counseling, online chat support for youth and adults, and culturally appropriate holistic healing sessions. MCS provides specialized grief support for those impacted by traumatic events, with services tailored for children, teens, older adults, families, cultural groups, and faith communities. Programs focus on emotional healing, resilience-building, and healthy coping strategies for individuals experiencing loss or significant life changes.

Practical & Legal Resources

BC 211

Phone Number: 211

Website: Not available

Email: Not available

Intended For: general

Description: Confidential non-emergency service that connects people to helpful and vital resources

BC Emergency Health Services/PHSA

Phone Number: Not available

Website: http://www.bcehs.ca/health-info-site/Documents/ALLEGRA%2082036%20PHS-Self%20Care%20to%20Caregivers_Final%20Mar%202012.pdf

Email: Not available

Intended For: caregivers

Description: PDF self-care for caregivers (physicians, psychologists, social workers, nurses, psychiatrists, teachers, counselors, and other health workers) responding to stressful events such as natural or human-caused disasters, health emergencies, terrorist attacs or acts of war. It lists common sources of stress for caregivers, stress relieving activities, and advises when to seek further help.

BCEHS/PHSA - Children

Phone Number: Not available

Website: http://www.bcehs.ca/health-info-site/Documents/ALLEGRA%2082036%20PHS-Children%20Cope_Final%20proof4-%20Mar-2012.pdf

Email: Not available

Intended For: caregivers/children

Description: PDF helping children cope with stressful events such as natural or human-caused disasters, terrorist attacks or acts of war (even if they only witnesss them on television or see the impact it has on the adults they care about). This PDF lists common reactions different ages of children may have to stressful events, and ways adults can help.

BCEHS/PHSA - Teens

Phone Number: Not available

Website: http://www.bcehs.ca/health-info-site/Documents/ALLEGRA%2082036%20PHS-Helping%20Teens_fINAL%20proof4%20Mar-2012.pdf

Email: Not available

Intended For: caregivers/youth

Description: PDF helping teens cope with stressful events such as natural or human-caused disasters, terrorist attacks or acts of war (even if indirectly exposed through social media). It covers common reactions adolescents have when responding to stressful events, and offers ways to support teens through this and advises on when to seek professional help.

BCEHS/PHSA - General

Phone Number: Not available

Website: http://www.bcehs.ca/health-info-site/Documents/ALLEGRA%2082036%20PHS-Family_Final%20proof4-%20Mar-2-2012.pdf

Email: Not available

Intended For: general

Description: PDF outlining ways to cope with stressful events, through taking care of ourselves, our families, and our communities. This guide outlines common feelings and reactions to stressful events, and provides ways we can take care of ourselves, our families (children, teenagers, older relatives), and our communities.

PHSA (Provincial Health Services Authority)

Phone Number: Not available

Website: http://www.phsa.ca/our-services/programs-services/health-emergency-management-bc/provincial-psychosocial-services/education-resources

Email: Not available

Intended For: youth, children, caregivers, teachers

Description: Education and resources - public online courses related to psychological first aid to help support people affected by disasters and resiliency and coping. It also offers a Disaster Recovery Tooolkit for Community Mental Health and Wellness - to help communities plan, prepare, and respond to the mental health and wellness impacts of a disaster in their community - and a Wellness Resource List with contacts for counselling, wellness and self-care services, and crisis lines.

HealthLink BC: Helping Children with Grief

Phone Number: Not available

Website: https://www.healthlinkbc.ca/healthwise/grief-helping-children-grief

Email: Not available

Intended For: caregivers

Description: Guidance on helping children with grief.

Learning Through Loss

Phone Number: Not available

Website: https://www.learningthroughloss.org/

Email: Not available

Intended For: youth, caregivers, teachers

Description: Learning Through Loss is a nonprofit organization based in Victoria, BC, that provides education, resources, and support for youth experiencing grief and loss. Their programs are designed to help young people process their emotions, develop healthy coping strategies, and build resilience after losing a loved one or going through other significant life losses.

ICBC

Phone Number: lower mainland: 604-520-8222 BC, Canada, USA: 1-800-910-4222

Website: Not available

Email: Not available

Intended For: victims of car accidents (drivers, cyclists, pedestrians)

Description: No referral, 12 weeks of counselling, psychology, physiotherapy, kinesiology, chiropractor, registered massage therapy and acupuncture. For the first 12 weeks after your crash, you have pre-approved coverage for a variety of treatments to help you recover. You don’t need a referral from a family physician or nurse practitioner, or approval from ICBC, but you will need your Personal Health Number (PHN) and your ICBC claim number. *Some services may require you to pay up front and submit a claim to ICBC for reimbursement***** Benefits for severe, permanent and catastrophic injuries For the most serious injuries, you might not be able to recover all your previous functions. If that happens, ICBC is here to support you with additional benefits specific to severe, permanent and catastrophic injuries. Not all severe and permanent injuries are catastrophic injuries. Catastrophic injuries are typically the loss of a limb, a traumatic brain injury (TBI) or another injury of similar severity. If your injury is categorized as catastrophic, you may be eligible for: Higher coverage for personal care assistance A lump sum payment for permanent impairment Benefits to cover extraordinary expenses for travel, accommodation, or other special circumstances If you think this applies to you, speak to your recovery specialist to see if you are eligible for additional benefits.

ERASE

Phone Number: Not available

Website: https://www2.gov.bc.ca/gov/content/erase

Email: Not available

Intended For: youth, caregivers, teachers

Description: erase = expect respect & a safe education. Helps students, adults, and school staff build safe, caring and inclusive school communities. Covers resources related to anti-racism, gender diversity, sexual orientation, mental health and substance use, bullying, consent, gangs and violence, gender-based violence, and online safety.

VSB: Coping in the aftermath of tragedy

Phone Number: Not available

Website: https://www.vsb.bc.ca/_ci/p/80013

Email: Not available

Intended For: Not available

Description: Information developed by Safer Schools Together and the Ministry of Education and Child Care that offers guidance in supporting children through traumatic events.

City of Vancouver

Phone Number: Not available

Website: https://vancouver.ca/home-property-development/lapu-lapu-day-mass-casualty-incident.aspx

Email: Not available

Intended For: Not available

Description: This page is dedicated to providing support and resources following the tragic mass casualty incident at the 2025 Lapu Lapu Day event. It offers information regarding community support and resources: the Kapwa Centre for Community Resilience, ICBC supports for people injured in/affected by the acident, mental health and crises lines, online chat services for youth and adults. It also lists ways you can provude support, information on temporary memorials, and a possible permanent memorial.

TELUS Mobility

Phone Number: Not available

Website: Not available

Email: kapwastrong@filipinobc.com

Intended For: For impacted victims and their friends and family members

Description: TELUS is offering the following assistance: 1.For impacted victims: • Free donated device. • Free nationwide talk & text plan with 3GB monthly data for 1 year. 2.For impacted friends and family members: • Rate plans starting at $25/month. • Free certified pre-owned Galaxy S22 with a 2-year term. Filipino BC is working closely with TELUS to ensure this information reaches those in need within our community. To learn more about these offers or to access support, please contact Filipino BC directly at kapwastrong@filipinobc.com. Their team is ready to provide information and guide you through the process with compassion and care. Together, TELUS and Filipino BC are committed to supporting our community during this difficult period.

Cultural & Consulate Support

Philippine Consulate Assistance to Nationals (ATN) Hotline

Phone Number: 604-653-5858 (Assistance to nationals hotline)

Website: https://www.vancouverpcg.org/services/assistance-to-nationals/#:~:text=Please%20call%20our%20Assistance%2Dto,personally%20respond%20to%20your%20case.

Email: atnsection@vancouverpcg.org (nationals)

Intended For: general

Description: Filipino citizens (e.g. holders of PH passports, including dual citizens) who have been affected by this incident may reach out to the Consulate for assistance such as: • Repatriation to the Philippines • Medical Assistance • Additional financial assistance to OFWs and/or OWWA members • SSS Benefits for qualified members / beneficiaries

Philippine Consulate Migrants Workers Office Hotline

Phone Number: Philippine Overseas Labor Office (POLO) Telephone: 604-641-1234; Migrant workers Service hotline 604-767-3354

Website: Not available

Email: polo.vancouver@yahoo.ca (Filipino Temporary Foreign Workers)

Intended For: general

Description: Migrant Worker Office | Labor Section – Philippine Consulate General, located at the World Trade Center Office Complex: Suite 601, 999 Canada Place, Vancouver, BC, V6C3E1 The Migrant Workers Office is open to the public from Mondays through Fridays, 9:00am to 4:00pm, except on Philippine and Canadian holidays. For appointments: bit.ly/mwoappt2025

Housing & Shelter Support

YWCA Safe Haven

Phone Number: contact Uliana Vankovych, Emergency Housing Coordinator at 604 597 7984 or 778 554 0975 (cell).

Website: https://ywcavan.org/safe-haven

Email: contact Uliana Vankovych, Emergency Housing Coordinator at safehaven@ywca.org

Intended For: refugees and asylum seekers

Description: YWCA Safe Haven is a free program that supports refugee claimants and asylum seekers to find immediate accommodation in BC. We work with vulnerable newcomers to BC who are not eligible for federal settlement programs, but need support finding accommodation to rebuild safe, nurturing and supportive lives for themselves and their families. Our program is in partnership with DiverseCity, and offers the Housing Search component of the SAFE HAVEN program in Surrey and North Delta. We help with: Identifying appropriate emergency accommodation Finding short and long-term housing options Understanding the rental process and renters’ rights in BC Applying for subsidized housing in BC and rental supplements They offer services in English, Ukrainian and French

Lookout Housing and Healthy Society

Phone Number: 604-255-0340

Website: https://lookoutsociety.ca/what-we-do/shelters/

Email: info@lookoutsociety.ca

Intended For: vulnerable unhoused adults

Description: Lookout Housing and Health Society is a non-profit charitable organization established in 1971. We offer a range of programs, housing and health solutions to vulnerable adults living with multiple challenges. We serve 22 municipalities in Vancouver Island and the Lower Mainland of British Columbia. Including emergency and extreme weather shelters, Lookout houses more than 6,000 people each night. Lookout’s multiple services include: 16 outreach teams, 2 community resource centres, medical and dental clinic, food bank, needle distribution and community cleanup, HIV and Hep C supports, 3 social enterprises, numerous peer and employment programs and a youth counselling program. These services collectively serve thousands of people daily. Lookout provides non-judgmental and non-sectarian services to individuals coping with a wide variety of challenges including poverty, mental illness, substance use, trauma, mental and/or physical disabilities, chronic health illnesses, financial and legal issues – or those simply unable to cope.

Options Comunity Services

Phone Number: Settlement and Integration Program: 604 572 4060; Transition houses: 604 584 3301 or 604 572 5116; Shelters and Housing Services: 604 599 8900

Website: https://www.options.bc.ca/get-support/finding-housing

Email: Ted Kuhn Towers (affordable housing): email an application form to hr@bchousing.org

Intended For: vulnerable adults (women experiencing domestic abuse, refugees, and adults at risk of homelessness)

Description: Provides a range of resources to support people find housing, including adults (19+) who are in need of affordable housing or emergency shelter, transition houses for women and their children who have experienced domestic abuse, and a settlement and integration program for permanent residens, refugees, and others who require support to begin a new life in Canada.

BC Housing

Phone Number: Applicant Services Suite 101-4555 Kingsway Burnaby, BC V5H 4V8 Phone lines: 8:30 am to 4:30 pm PST Storefront: 9:00 am to 4:00 pm PST Monday to Friday (excluding holidays) Phone: 604-433-2218 Toll-free: 1-800-257-7756 Fax: 604-439-4729

Website: https://www.bchousing.org/housing-assistance/homelessness-services/emergency-shelter-program

Email: Not available

Intended For: 19+ adults who are unhoused or at risk of homelessness

Description: BC Housing offers emergency shelters - temporary but immediate places to stay for anyone who is homeless or at risk of homelessness. Find a list of shelters here. With our partners, BC Housing offers emergency shelters across British Columbia. Types of Shelters There are three types of emergency shelters that BC Housing helps manage: Year-round shelters Temporary shelters Extreme weather winter shelters

Purpose Housing Support Program

Phone Number: Franci Castellanos – (New Westminster) Housing Case Manager 604-526-2522; Sam Kass (Maple Ridge, Pitt Meadows, Burnaby) – Housing Case Manager 778-388-7794

Website: https://purposesociety.org/events/categories/housing-support/

Email: Franci Castellanos – (New Westminster) Housing Case Manager franci.castellanos@purposesociety.org; Sam Kass (Maple Ridge, Pitt Meadows, Burnaby) – Housing Case Manager sam.kass@purposesociety.org

Intended For: general

Description: In response to the mounting affordability crisis, the Purpose Society has established the Purpose Housing Support Program through funding from Canada’s Reaching Home initiative. This program focuses on housing loss prevention, and works collaboratively with existing housing and support services available in the New Westminster, Burnaby, Maple Ridge, and Pitt Meadows areas. The Housing Support Program employs a client-focused approach to prevent housing loss through targeted interventions and community engagement. Our aims are to preserve community connections and attain shelter diversion outcomes, thereby enhancing housing stability and reducing emergency shelter overflow.

Raincity Housing

Phone Number: 604-662-7023

Website: https://www.raincityhousing.org/#:~:text=here%20are%20the%20steps%20to%20take

Email: Not available

Intended For: general

Description: RainCity Housing provides a range of housing and support services, including: • temporary shelters • transitional housing • long-term housing • housing for women-led families • outreach based housing programs Our first priority is to provide a home. Moving into a new environment can be stressful for anyone, and moving inside from an experience of homelessness can also be stressful. We work to get to know each person and focus on strengthening connections and building community. We strive to offer people choice, both in terms of housing and supports. First we listen, then learn, so we can continuously adapt our housing and supports, either by expanding current approaches to new communities or developing new ways of working. For information on how to apply for housing, here are the next steps.

PCRS Housing Services

Phone Number: Not available

Website: https://pcrs.ca/housing-supports/

Email: Not available

Intended For: Youth and young adults aged 16–24 who are experiencing homelessness or are at risk of homelessness, including those transitioning out of care or custody, and individuals facing challenges such as substance use or mental health issues.

Description: PCRS housing programs help vulnerable people who are experiencing homelessness or at risk of homelessness to maintain stable housing. Through street outreach, housing searches, and placement services we are committed to ending homelessness in our communities. We believe that access to safe housing is a basic right, and we provide homes to hundreds of people across multiple housing sites throughout the Lower Mainland.

2SLGBTQIA+ Resources

Qmunity

Phone Number: 604-684-5307

Website: https://qmunity.ca/

Email: info@qmunity.ca

Intended For: 2SLGBTQIA+ folks of all ages

Description: Provides queer, trans, and Two-Spirit communities with support, education, and connection. Offers youth groups, seniors’ programming, free counselling, and more.

Pathways LGBTQ2S+ Community Resources (Richmond)

Phone Number: Not available

Website: https://richmond.pathwaysbc.ca/service_categories/19

Email: Not available

Intended For: Richmond-based 2SLGBTQIA+ community

Description: Centralized access to local health and social services for LGBTQ2S+ people in Richmond. Includes peer support, housing help, counselling, and events.

What's On Queer BC

Phone Number: Not available

Website: https://whatsonqueerbc.com/woq-resources/bc-lgbtq-community-resources

Email: Not available

Intended For: BC-wide 2SLGBTQIA+ community

Description: Comprehensive listing of queer resources, organizations, events, and supports available throughout British Columbia. Great for discovering local allies, groups, and services.

Sher Vancouver

Phone Number: 604-842-7340

Website: https://www.shervancouver.com/

Email: info@shervancouver.com

Intended For: General and specific peer support groups for youth 19+, women, and adults that are queer racialized and allies.

Description: Culturally sensitive crisis counselling with registered clinical social workers and counsellors to provide mental health support.

Trans Lifeline

Phone Number: 877-330-6366

Website: Not available

Email: Not available

Intended For: Not available

Description: "Trans Lifeline’s Hotline is a peer support phone service run by trans people for our trans and questioning peers. Call us if you need someone trans to talk to, even if you’re not in a crisis or if you’re not sure you’re trans."

Youth & Children Support

City of Vancouver Youth Resources

Phone Number: Not available

Website: https://vancouver.ca/people-programs/youth-resources.aspx#financial

Email: Not available

Intended For: youth in Vancouver

Description: Offers information on financial aid, youth programs, recreation, volunteer opportunities, and support services for youth across the city.

PCRS Youth and Family Supports

Phone Number: 604-685-4049

Website: https://pcrs.ca/youth-family-supports/

Email: info@pcrs.ca

Intended For: at-risk youth and families

Description: Provides housing, employment programs, mental health support, and education programs for youth and their families in the Lower Mainland. Focuses on equity and harm reduction.

Foundry BC

Phone Number: 1-833-308-6379

Website: Not available

Email: online@foundrybc.ca

Intended For: youth aged 12–24 & caregivers

Description: Centralized mental health and wellness hub offering virtual and in-person counselling, health services, peer support, and educational tools for youth across BC.